Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • All your support requests will be responded to in no more than one hour after the support ticket or email has been received. If your issue calls for additional assistance from an admin, we’ll forward the ticket or the e–mail to the person on duty, without delay and we will leave a note to inform you that more time will be needed for discovering the optimal solution. Furthermore if you make use of our Optional Admin Services package, all of the services included there will be performed whenever you wish.

  • Top quality support service
  • An Excellent Customer Support Service

  • We will be at your disposal round–the–clock to answer any inquiries that you may have connected with our Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated server. If you also require support tackling server administration tasks, you can have a glimpse at our Optional Admin Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures.

  • Intuitive help center
  • A User–Friendly Help Section

  • We have equipped our Control Panel with an in–depth knowledgebase, which features elaborate explanations of its features and functionalities. What’s more, we have shot detailed video tutorials that will further instruct you how to perform a given action or resolve a regularly experienced issue. All the how–to articles and the tutorial videos are readily reachable from every Control Panel section through the Videos and Help buttons located in the top right corner.