Despite the fact that this isn't the mainaspect in order to recognize a dependable hosting company from a bad one or a reseller from a real supplier, being able to call and speak with a live person is a sign that you aren't using the services of a one-person company and that you will be able to reach someone any time you need help. The telephone support for web hosting services may range from basic to professional, thus the issues which can be resolved with a phone call vary depending on the specific company. In most cases, these issues are simpler and feature billing or 1st level tech issues since more complex issues often need a support ticket where both you and the system administrators can follow what's going on with a particular situation. However, being able to phone call your provider can save you lots of time and efforts for the multitude of tiny problems that will eventually appear when you manage your website hosting account.
Phone Support in Hosting
We know that the option to talk with a live representative is rather important, for that reason we have 3 support lines worldwide (USA, UK and Australia) and you can contact us over the phone for 14 hours a day. If you consider buying one of our hosting, for example, you'll be able to phone us and learn more about our services before you order in order to be sure that we do cover all system requirements for your sites. After the order, you can get in touch with us about all of the sales and billing issues you may have, or receive any type of general or basic tech information you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you can use the ticketing system, which will help you keep track of the communication along with any new developments in the resolution of an issue.