If you are a site owner, a problem can always crop up and it does not necessarily need to be associated with the web hosting service itself. For example, something might go wrong when you bring a web-based application up to date or some crucial data may be modified or deleted unintendedly. Whatever the essence of the problem might be, you’ll need to touch base with the respective client care staff and request them to recover a backup or to assist you in solving the problem that you are facing. How promptly they’ll do it will predetermine how much time your websites will be unavailable. For specific sites such as community portals or web shops, a prolonged inaccessibility can too often mean lost customers and cash. Because of this, it’s exceptionally important to use the services of a hosting company that offers not only a good support service, but also a quick one.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reply time for any technical support ticket that you post or any email that you write is just one hour, even if you contact us during weekends and national holidays. Whatever the essence of your problem or query may be, we’ll lend a hand right away and will provide you with the needed information to fix any problem with your websites. The actual reaction time commonly doesn’t surpass 15-20 minutes, which goes to say that you can just forget about waiting around for hours on end to get an issue fixed or even worse than that – waiting one whole day only to obtain a response that more information is required whilst nothing’s fixed. We will assist you without any delay since we understand just how priceless time can be in the dynamic digital age. The sixty-minute reply time guarantee applies to any billing or technical question that you might have with regard to our hosting.