There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you opt for is a trouble ticket system. It’s the easiest communication method for many reasons. In the event that no technical support team member is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably hit home. In addition, you can copy/paste large bits of information without worrying about typographical mistakes, and in case a specific issue needs more time to be fixed or a number of responses must be exchanged, all the information will be in one and the same location, so either party can always see the comments written by the other one. The drawback of using tickets to contact your web hosting company is that they are often separate from the web hosting platform, which goes to say that if you have to provide info or to follow guidelines, you will have to use no less than 2 separate accounts and this number can increase if you wish to administer a couple of domains. Also, lots of web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Hosting

Our hosting come bundled with an integrated trouble ticket system, which is an essential part of our custom-created Hepsia Control Panel. In contrast to other similar tools, Hepsia will enable you to manage everything connected with the hosting service itself in the same location – payments, files, emails, support tickets, etc., eliminating the necessity to sign in and out of different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just several clicks without ever signing out of your Control Panel. In the meantime, you can choose a category and our system will present you with a variety of articles, which will supply you with more information and which may help you resolve any particular problem even before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.