Integrated Ticketing System in Hosting
Our hosting come bundled with an integrated trouble ticket system, which is an essential part of our custom-created Hepsia Control Panel. In contrast to other similar tools, Hepsia will enable you to manage everything connected with the hosting service itself in the same location – payments, files, emails, support tickets, etc., eliminating the necessity to sign in and out of different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just several clicks without ever signing out of your Control Panel. In the meantime, you can choose a category and our system will present you with a variety of articles, which will supply you with more information and which may help you resolve any particular problem even before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.