The support that you'll get from your hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got some technical trouble with an existing account. Timely and accurate info regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from a real hosting supplier and not from a reseller. If you buy a hosting account via a company that doesn't own its servers and it can't access them immediately, it is likely that you will wait for a few days to receive an answer to your question, which means that your web sites may stay offline for quite some time. In comparison, a supplier that offers different means of communication and has a tech support team available all the time can assist you right away and help you limit or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Hosting
All of our hosting feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our web hosting solutions before you make an order or you are an existing client and you have any kind of question or a difficulty, you are able to contact us anytime, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical matters or any issues that need longer time to investigate and take care of. Unlike a number of other website hosting suppliers, our trouble tickets come with a warranted maximum reply time of only 1 hour, so whatever your problem is, it'll be resolved on time and you won't waste days to get something fixed.